Terms of Services

Last updated: July 25, 2026

We may update these Terms from time to time. Where changes materially affect your rights, we will provide reasonable notice. Continued use of the Service after the changes take effect constitutes acceptance of the revised Terms.

0. Content of Terms

1. Intellectual Property and Licence to Use the Services

Ownership of Intellectual Property

All intellectual property rights, including copyright, trademarks, database rights, software code, designs, graphics, text, and other materials forming part of the Services ("IP Rights"), are owned by us or licensed to us by third parties. Nothing in these Terms grants you ownership of any such IP Rights.

Licence Granted to You

Subject to your compliance with these Terms and payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the Services during your subscription period. This licence is provided solely for your internal business purposes or, where applicable, your personal use.

Your Content

You retain ownership of any content, data, information, or materials that you upload, submit, store, or otherwise make available through the Services ("Your Content").

By using the Services, you grant us a limited right to access, use, process, copy, and store Your Content only to the extent necessary to operate, maintain, and provide the Services in accordance with these Terms and our Privacy Policy.

Restrictions on Use

You must not, and must not allow any third party to:

copy, reproduce, modify, adapt, or create derivative works from the Services;
reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Services;
rent, lease, distribute, sell, assign, sublicense, or otherwise transfer any rights to the Services;
remove, alter, or conceal any copyright, trademark, or other proprietary notices contained within the Services; or
use the Services, or any part of them, to develop, support, or provide a competing product or service.

Any rights not expressly granted under these Terms are reserved by us and our licensors. You may not use, exploit, or reproduce any IP Rights without our prior written permission.

2. Description of Services

Free Comments provides an embeddable AI chatbot, Ai-moderated commenting widget, AI moderated reviews and AI powered surveys for websites. Features include comment moderation, custom styling, multi-site management, AI-powered chatbot knowledge base indexing, and form creation and management. We reserve the right to modify, suspend, or discontinue the Service at any time.

3. Feature changes

We may add, modify, replace or remove features, functionality, integrations or subscription plans from time to time. We will use reasonable efforts to provide notice where changes materially affect paid subscribers.

4. Service Availability

We aim to provide a reliable and secure Service but do not guarantee that the Services will be uninterrupted, error-free, secure or available at all times.

The Services may be temporarily unavailable due to maintenance, updates, technical issues, security incidents, failures of third-party providers or circumstances beyond our reasonable control.

We may suspend or restrict access to all or part of the Services where reasonably necessary to maintain security, stability, performance or compliance with applicable law.

5. Third-party services

We rely on third-party providers and integrations in order to deliver parts of the Service.

We are not responsible for failures, downtime, API changes or service interruptions caused by third parties.

6. User Accounts

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

We reserve the right to delete user accounts that have not been accessed by logging into, for 12 months or more.

7. Acceptable Use

You agree not to use the Service for any unlawful purpose or to transmit any material that is abusive, harassing, defamatory, obscene, or otherwise objectionable. We reserve the right to remove content and suspend accounts that violate these rules.

8. Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as described therein.

9. Subscription & Billing

Subscription Plans

Free Comments offers both free and paid subscription plans. The features available depend on the plan you choose and are described on our Pricing page. We reserve the right to modify the features included in any plan in accordance with these Terms.

Billing

Paid subscriptions are billed in advance on a recurring monthly or annual basis, depending on the billing cycle selected when you subscribe.

By purchasing a paid subscription, you authorise us and our payment processor to charge the applicable subscription fees, taxes and any other agreed charges using your chosen payment method.

Automatic Renewal

Unless cancelled before the end of the current billing period, paid subscriptions automatically renew for successive billing periods. By subscribing, you authorise us to continue charging your payment method until your subscription is cancelled.

Failed Payments

If payment cannot be successfully processed, we may suspend or limit access to paid features until payment has been received. We reserve the right to retry failed payments using your selected payment method.

Upgrades and Downgrades

If you upgrade your subscription, the new plan and any applicable charges may take effect immediately or from the next billing cycle, as indicated during the purchase process.

If you downgrade your subscription, the downgrade will normally take effect at the end of your current paid billing period, and no refunds or credits will be provided for the unused portion of your existing subscription unless required by applicable law.

Taxes

Unless otherwise stated, subscription fees exclude any applicable taxes, duties or similar governmental charges. Where required, such amounts will be added to your subscription fees.

10. Cancellation and Refund Policy

You can cancel your subscription anytime in the Billing section of your Dashboard by cancelling the auto-renewal option. By cancelling the auto-renewal option, your subscription will remain active until the end of the current pre-paid period and then expires automatically.

If you do not wish to continue using Free Comments, please cancel the auto-renewal option before the end of the billing period.

Consumer Rights (B2C customers)

If you are a consumer under applicable EU consumer protection law, you have the right to withdraw from your subscription within fourteen (14) calendar days after your purchase without giving any reason. To exercise this right, you must inform us at support@freecomments.io before the 14-day period expires.

However, this right does not apply if you have already started using our paid services with your explicit consent before the 14-day period ends.

If you withdraw within the 14-day period, we'll reimburse all payments you made within 14 days of receiving your withdrawal notice. We'll use the same payment method you used for the purchase, and we won't charge you any fees for this reimbursement.

Business customers (B2B)

For business customers, we may provide refunds or service credits for paid but unused services if you terminate due to a material breach by us. This is at our sole discretion or where required by law. The statutory right of withdrawal does not apply to business users.

Additional refund provisions

For annual subscriptions, we provide a 14 day money-back guarantee for renewal. The refund processing time takes up to 5 business days. A $20 handling fee applies only to business customers or where not prohibited by law.

We will not refund any subscription in order to purchase the same subscription plan with a discounted price.

Cryptocurrency and wire transfer payments are non-refundable.

Export before cancellation

Prior to cancelling your subscription, you are responsible for exporting any data you wish to retain.

Following permanent deletion we may be unable to recover your data.

11. Email Newsletter

When you create an account with Free Comments, you agree that we may send emails to the address provided during registration.

These communications may include, but are not limited to:

product updates and new feature announcements;
guidance, tips, and educational content relating to the use of our Services;
account, security, billing, and other service-related notifications; and
important administrative or system messages.

You may unsubscribe from marketing and informational emails at any time by clicking the unsubscribe link included in those emails or under Notifications in your Profile. Please note that certain service-related or administrative communications may still be sent where necessary for the operation of your account or our Services.

We may deliver emails directly or through trusted third-party email service providers that assist us in managing and sending communications on our behalf.

12. Community Content and Acceptable Use

Much of the content published through Free Comments is created and submitted by users and other third parties ("User Content"). We do not create, endorse, verify, or accept responsibility for User Content, and the views expressed in such content are solely those of the individuals who submit it.

We use automated moderation tools, including artificial intelligence systems, to help identify, review, and prevent the publication of content that may be unlawful, harmful, offensive, or otherwise in breach of these Terms. These systems are designed to detect content including, but not limited to, racism, sexism, harassment, abuse, hate speech, sexual exploitation, terrorist content, and other inappropriate material. However, no moderation system is perfect, and we cannot guarantee that all prohibited content will be identified or removed.

By using Free Comments, you agree that you will not post, upload, publish, transmit, or otherwise make available any content that:

is unlawful, defamatory, threatening, abusive, harassing, hateful, or discriminatory;
promotes or contains racism, sexism, hate speech, or discrimination against any individual or group;
contains, promotes, or facilitates sexual exploitation, abuse, or illegal sexual content;
promotes, glorifies, supports, or encourages terrorism, extremist activities, or violence;
infringes the rights of any third party; or
otherwise breaches applicable laws or regulations.

We reserve the right to remove, restrict, or moderate any content and to suspend or terminate access to the Services where we reasonably believe a user has breached these Terms.

13. Data Retention

Following cancellation of your account, we may retain your data for up to ninety (90) days to allow account recovery and comply with legal obligations.

After this period, we may permanently delete your data without further notice.

14. Security

We implement reasonable technical and organisational measures to protect customer data, but no internet-based service can be guaranteed completely secure. We undertake routine security reviews and apply patches within a reasonable time after their release.

15. AI Moderation & Chatbot Disclaimer

Free Comments uses artificial intelligence and other automated technologies to help moderate content submitted through the Services.

While we take reasonable steps to identify and restrict content that may be unlawful, offensive, harmful, or otherwise in breach of these Terms, no moderation system is perfect. Automated moderation may occasionally fail to identify prohibited content, or may incorrectly restrict content that does not breach these Terms.

You acknowledge and agree that:

AI moderation decisions are generated automatically and may not always be accurate;
we do not guarantee that all prohibited content will be detected, removed, or prevented from being published;
we are not responsible for content submitted by users or other third parties; and
your use of the Services is at your own discretion and risk; and
AI-powered chatbot responses may also be inaccurate, incomplete or inappropriate and should not be relied upon as professional, legal, financial or medical advice.

We reserve the right, but are not obliged, to review, moderate, remove, or restrict any content at any time.

16. AI Features

Certain features use artificial intelligence to moderate comments or generate chatbot responses.

AI-generated decisions or responses may be inaccurate, incomplete or inappropriate.

You remain responsible for reviewing any content generated or moderated through the Service and for ensuring compliance with applicable laws and your own website policies.

17. Pricing Changes

We reserve the right to change our subscription fees and pricing at any time. If we change the price of your subscription, we will provide you with at least 30 days' notice by email or through the Service before the new price takes effect. Price changes will apply only from your next billing cycle after the notice period. If you do not agree to the new pricing, you may cancel your subscription before the renewal date. Continued use of the Service after the new pricing takes effect constitutes your acceptance of the updated fees.

18. Changes to the Service

We continually improve our Service and may add, modify or remove features, functionality or integrations at any time.

We may discontinue features where necessary for technical, security or commercial reasons.

We will use reasonable efforts to avoid materially reducing the functionality of paid subscriptions without reasonable notice.

19. Service Availability

We aim to provide a reliable, high-quality Service but do not guarantee that the Service will be uninterrupted, error-free or available at all times.

The Service may occasionally be unavailable due to maintenance, upgrades, security issues, failures of third-party providers or circumstances beyond our reasonable control.

We may suspend access to all or part of the Service where reasonably necessary to maintain security, stability or performance.

20. Backups

Although we operate backup systems, we do not guarantee that customer data can always be recovered following corruption, deletion or system failure.

21. Fair Use

Your use of the Service must be reasonable and not place excessive demand on our infrastructure.

Where usage materially exceeds what would reasonably be expected for your subscription, we may apply rate limits, temporarily restrict access or require an upgrade to a more appropriate plan.

22. Customer Responsibilities

You are responsible for:

ensuring that you have all necessary rights and permissions to submit content to the Services;
complying with all applicable laws, including data protection and privacy legislation;
maintaining appropriate backups of your own data where necessary; and
ensuring that any AI knowledge base content, documents or webpages you provide are accurate and lawful.

23. Suspension and Termination

We may suspend, restrict, or terminate your access to the Services, with or without notice, if we reasonably believe that:

you have breached these Terms;
your use of the Services may expose us, our users, or third parties to legal, security, or operational risks;
you have submitted prohibited content or engaged in abusive behaviour;
such action is necessary to comply with applicable laws, regulations, or requests from public authorities; or
abuse, excessive usage, payment failures, hacking attempts, malware, illegal activity.

Upon suspension or termination, your right to access and use the Services will immediately cease. We may remove or disable access to content associated with your account where reasonably necessary.

You may stop using the Services and close your account at any time.

Any provisions of these Terms that by their nature should survive termination shall continue in effect following termination, including provisions relating to intellectual property, liability, indemnity, and dispute resolution.

24. Limitation of Liability

The Services are provided on an "as available" and "as is" basis. To the fullest extent permitted by law, we make no guarantees, warranties, or representations regarding the availability, reliability, accuracy, or performance of the Services.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable law.

Subject to the above paragraph, we shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage, including loss of profits, revenue, business opportunities, goodwill, anticipated savings, or data.

Our total aggregate liability arising out of or in connection with the Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid by you to us during the twelve (12) months immediately preceding the event giving rise to the claim. Where no fees have been paid, our total liability shall not exceed $100.

You acknowledge that the Services include user-generated content and AI-powered moderation features, and that we cannot guarantee the accuracy, completeness, legality, or suitability of any content or moderation outcome.

25. Force Majeure

We shall not be liable for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, war, terrorism, cyber attacks, internet outages, power failures, government action or failures of third-party infrastructure.

26. Changes to Terms

We may revise these Terms from time to time. The most current version will always be posted on this page. By continuing to access or use the Service after any revisions become effective, you agree to be bound by the revised terms.

27. Indemnity

You agree to indemnify, defend, and hold harmless Free Comments, its owners, directors, employees, contractors, affiliates, and service providers from and against any claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

your use of the Services;
any content, data, or materials submitted, published, or distributed by you through the Services;
your breach of these Terms;
your violation of any applicable law or regulation; or
your infringement of the rights of any third party, including intellectual property, privacy, or other proprietary rights.

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter subject to indemnification by you. In such circumstances, you agree to cooperate fully with our reasonable requests in relation to the defence of such matter.

This indemnity shall survive the suspension, termination, or expiration of your account and your use of the Services.

28. Assignment

We may transfer our rights and obligations under these Terms as part of a merger, acquisition or sale of assets.

29. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

30. Governing Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or in connection with them, their subject matter, or the use of the Services (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute, claim, or controversy arising out of or relating to these Terms or the Services.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms and the remaining provisions shall remain in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy.

31. Contact

If you have any questions about these Terms, please contact us at support@freecomments.io.

32. Legal Entity

Free Comments is a trading name of Made Simple Media Ltd, Registered in England & Wales, Company Registration No: 09877849, VAT No: GB333944101. Registered Address: C/O Shepherd Accountants Limited, 20 Lintot Square, Fairbank Road, Southwater, Horsham, West Sussex, United Kingdom, RH13 9LA.