Privacy & Cookies Policy

Why am I seeing this?

You are seeing this because you interacted with one of our Chatbots or Comment plugins on a website, or you are a user of Free Comments. We take your privacy seriously, so please review this page to learn how we treat your personal data.

1. Information We Collect

We collect information you provide directly to us, such as your name, email address, and website domain when you create an account. We also collect comments and related data submitted through our embeddable widget. When you use a website that has our chatbot widget installed, your chat messages and a temporary visitor identifier may be stored in your browser’s local storage for up to 7 days to maintain conversation continuity across page reloads.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve the Service, to communicate with you, and to monitor and analyse usage of the Service.

3. Data Sharing

We do not sell your personal data. We may share information with third-party service providers who perform services on our behalf. Our data providers and partners include Google Analytics (website analytics), Lovable (hosting and infrastructure), and Firecrawl (content indexing for chatbot knowledge). We may also disclose information if required by law.

4. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience, analyse traffic, and understand how our Service is used. You can control cookies through your browser settings.

• Essential cookies: Required for the Service to function properly.
• Analytics cookies: Help us understand how visitors interact with our site.
• Preference cookies: Remember your settings and choices.

5. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfil the purposes outlined in this policy. You may request deletion of your account and associated data at any time. If you are logged in, you can delete your account directly from your dashboard settings.

6. Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorised access, disclosure, alteration, and destruction.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, delete, or restrict processing of your information. Contact us to exercise these rights.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page. Continued use of the Service after changes constitutes acceptance of the revised policy.

9. Contact

If you have any questions about this Privacy Policy, please contact us at support@freecomments.io.